T&C | Advance Drive

Terms & Conditions

Driver Training

By reading the website www.advancedrive.com & booking a service, you agree to all of Advance Drive’s terms and conditions. Terms and conditions can be updated by Advance Drive without notice so it is important to check for updates.
All Advance Drive’s instructors are approved by the relative bodies for the particular type of training being undertaken. I.e. Driving Instructors are approved by the Road Safety Authority to deliver driver training for Motorbike, Car, Truck and Bus.
As per the ADI Voluntary Code of Practice, All Advance Drive’s instructors are professional, well groomed, mannerly and treat all customers with respect and consideration.
All Advance Drive’s training vehicles used for driver training are clean, maintained regularly fully insured and fit for purpose meeting all requirements laid out by the RSA.
In the unlikely event of a accident when the learner is at fault, the learner is required to pay the first €1500 for repairs on the training vehicle & any damage to third parts.
Advance Drive reserves the right not to offer driver training to any learner driver.
Advance Drive can stop a lesson at any time should they feel that the learner is a danger to themselves, the vehicle or other road users. If a lesson is stopped Advance Drive cannot be held responsible for any time lost or costs incurred.
Learners should be well rested and fit to drive for all lessons. Advance Drive can refuse a lesson should they have reason to believe that the learner is under the influence of alcohol / drugs or is excessively tired. If a lesson is refused Advance Drive cannot be held responsible for any time lost or costs incurred.
Advance Drive start all driver training lessons from Salthill in Galway or our headquarters in Ballybane unless otherwise arranged.

Payment / Cancellation / Rescheduling

Payment for training services & driving lessons must be made to the office at the time of booking by credit/debit card or bank transfer. Credit/debit card detail’s are taken to secure bookings.
In the event of a no show the full fee for the lesson is due as the instructor’s time and the vehicle was held and the time could not be offered to anyone else.
Cancellation / Rescheduling – Minimum 48 hours notice must be given and confirmed to cancel or reschedule a driving lesson otherwise the full fee will be charged.
In the event of a no show or cancellation / reschedule within 48 hour of the appointment the total cost of the booking must be paid. This can be paid by calling the office on 091524689, in the event that no contact is made within a week of the cancellation/no show the payment will be taken from the credit/debit card details provided at the time of the booking.
Please note that prepaid fees are non refundable. In exceptional circumstances fees paid for unused services may be refunded at the discretion of management, however 20% of these fees will be held to cover administration & other charges.

Learner Permit

Learner drivers must hold a valid learner permit and have it available for the instructor on every lesson. A receipt of application from the NDLS is not acceptable and cannot be used to start lessons. If a learner driver arrives to a lesson without a valid learner permit then the lesson will be cancelled without refund. Advance Drive cannot be held responsible for any costs incurred.
Advance Drive requires a minimum of 4 weeks’ notice to accommodate learners for their driving test dates. It is advisable that learners come for an assessment lesson before applying for their driving test in order for the instructor to see their standard of driving and assess how much training will be required to get to test standard.
Advance Drive will NOT hire out a vehicle for a driving test without completing a minimum course of six hours of training. This is to assess a persons driving, let the learner become familiar with the vehicle controls and to cover the driving test routes.
Advance Drive reserves the right to refuse the use of a vehicle for the driving test even after completing training should they feel that the learner is unsafe or potentially a risk to themselves or others.
Driving tests take preference over driving lessons and in the event that a driving test date should clash with existing lessons, Advance Drive may have to reschedule driving lessons to accommodate. Advance Drive cannot be held responsible for any costs incurred as a result of rescheduling lessons.
In the case of circumstances beyond our control such as break down of vehicles and adverse weather conditions, Advance Drive reserves the right to postpone driving lessons. Advance Drive cannot he held responsible for costs incurred as a result.
As Advance Drive’s instructors are fully booked each day it is important that learners are punctual for their driving lessons. If you’re running late for your lessons please notify the office or your instructor at your earliest convenience. Instructors will wait for a maximum time of 30 minutes before the lesson is deemed to be a no show. In turn learners are asked to wait for the same time for instructors in the case that they are running behind for unforeseen circumstances. Any lesson time lost as a result of this will be made up by the instructor on the day or on the next lesson.
Advance Drive reserves the right to change the cost of any lessons or services at anytime. If a customer has started lessons the original cost will apply until they pass their driving test. If you‘re a new customer, it is important to contact the office to confirm all costs for services prior to booking.
All queries made by phone and email to Advance Drive will be replied to within 48 hours where possible. Please note social media may not be checked daily so it is advisable to email or call the office for help with enquiries.
Advance Drive reserves the right to not reply to any emails or enquiries that they deem to spam, junk or of a false nature.

Driver CPC Training

Payment for Driver CPC Training courses is required in advance to confirm bookings. Please note that fees are non refundable. Once bookings have been made and accepted by Advance Drive. This does not affect your statutory rights.
Advance Drive requires 48 hours notice to reschedule any bookings made for Driver CPC Training courses. Any cancellations made after this time will result in loss of payment.

Driver Hire Terms of Business

1. Driver Hire refers to the hire of drivers only. 2. Companies looking to hire a driver must ensure that vehicles used are taxed, insured, road worthy and have valid NCT or CVRT. 3. Bookings are confirmed once the job has been accepted and a driver appointed. 4. Once a booking is confirmed we require the following notice for cancellations: 21 Days Notice No Fee, 11 – 20 Days Notice Minimum Daily Rate Applies, 10 Days Notice Time Booked is Time Paid. 5. Payment is due within 21 days from date of invoice.

Gift Vouchers

Gift Vouchers are non refundable and valid for 6 months from issue date.
If a Gift Voucher is lost or mislaid, it may only be redeemed providing it has been bought in a person’s name and they have proof of purchase.

Complaints

In the event of a complaint that cannot be resolved with the help of your driving instructor, complaints should be made in writing and emailed to info@advancedrive.com or posted to Advance Drive, Bother Na Mine, Ballybane Ind Est, Galway H91 PH92

Copyright

The Advance Drive logo must not be used without written consent.
It is strictly prohibited to use any content on advancedrive.com without written consent. Copyright 2010 www.advancedrive.com. All rights reserved.

`Testimonials`

Just completed my rigid truck test with Advance Drive this week and what a great experience I had not just passing the test but the learning experiences I got , I wish to thank all the staff at advance drive from the office staff to the instructors ,all of you have to be commended on your professionalism and your approach to teaching , learning and instructing at Advanced Drive.I have to say a big thank you to my right hand man even though he was sitting on the left hand side ,PJ Dunne.I can only describe his instruction as exceptional,a true gent that makes you feel confident in driving .along with all at advanced drive there is an overall infectious enthusiasm for learning and I thank you for that. May I wish all at Advance Drive the best for the future,I have no hesitation in highly recommending Advance Drive for all your instructional needs from car,truck bus and artic best wishes and many thanks again Eugene Flynn
October 10, 2022tuam, co. galway

I have just completed the 10 week category D driver training course with Advance Drive. I would highly recommend the company and the course to anyone. The staff are so welcoming, friendly and very professional. Everything is cover from, First Aid Responder, Manual handling, Case studies and CPC practical training along with the driving test itself. My instructor "Mike" is a pure gentleman and has the patience of a Saint he made me feel at ease right from the start. As a transgender woman I'm always ony guard but it absolutely was not an issue from the get go. I will highly recommend Advance Drive in Galway to everyone.
April 22, 2023

I cannot reccomend Advance Drive enough for new drivers! After failing the test three times with other instructors I had lost all confidence in my driving abilities. And became a very nervous driver. I then went to Advance Drive where Noel became my new instructor. Noel changed my whole perspective on driving and the nerves went away. He's so patient and understanding and I found the lessons to be fun and enjoyable in comparison to other driving schools in Galway. 10/10 for Noel & Advanced drive, could not reccomend enough! Definitely the reason for me passing my test!
September 4, 2020Galway

I want to express my deepest gratitude to Advance Drive for guiding me through my bus driving lessons. Their professionalism and commitment to helping students succeed are truly remarkable. A special thank you to my instructor, Pat, whose patience, expertise, and encouragement made all the difference. Pat’s clear instructions and support boosted my confidence and skills, and I’m proud to say I passed my bus test today! I highly recommend Advance Drive to anyone looking to learn driving, especially those aiming for bus licenses. Thank you again for this amazing experience!
October 9, 2024Galway

I passed my driving test last week with Advance Drive for the D1 license. I want to thank Philip, Ailbhe, Gerry, Aoife, Mike and all the team for their professionalism and support throughout. I want to give a huge thanks to my driving instructor Mike. Mike is a professional, experienced and understanding Driving Instructor. With his expertise, encouragement and patience he taught me the skills to become a safe driver. I would highly recommend Mike as a Driving Instructor. My experience with Advance Drive from start to finish was superb.
May 25, 2023Clare

Thanks a million to all at Advance. I've just completed a hat-trick of Rigid, Bus and Artic tests and it's all thanks to your team. I've learned a lot, made new friends and had great craic in 2024 thanks to Advance - and not forgetting Patricia and all at GRETB. Everyone involved was professional and courteous but more importantly, very helpful and supportive. The instructors all had great patience and skill - and above all, a sense of humour (and they certainly needed that at times!). And the back-room team were always a pleasure to deal with - very efficient. Phillip and Ailbhe, ye have a great team there - keep doing what ye're doing. And put me on the waiting list for next year's Sikorsky 101 course - although I'm dreading the hill-start!
November 20, 2024East Galway

once again i have to complement all at advance drive ive just passed my bus test and got no marks this is down to dessie my instructor he went trough every little detail fully over and over again he is calm but misses nothing and is able to push you to your best he is a true professional this is my second time with dessie he got me trough the artic as well i will highly recomend advance drive to anyone thinking of doing driving lessons they take you on board as an individual and work with your needs to get you through regis golding
July 13, 2020galway

(17/04/14) Looked at a number of other driving schools before choosing Advance Drive. I'm glad I went with my 'gut instinct' & chose this one. Philip did a great job of teaching me. I felt relaxed with him & learnt something at every lesson. He's patient, very astute (misses nothing!) a good communicator and great instructor. Managed to pass my driving test first time. I'm 'over the moon!' I would certainly recommend Advance Drive to anyone in the process of choosing a driving school. Thanks to Philip, Ailbhe & all at Advance Drive.
April 28, 2014Allison Barry

Having recently completed and thankfully passed the Rigid Truck Course, I would just like to thank Advance Drive for all the excellent tuition that we all received while on the the course. I would particularly like to thank Martin for his patience and his great instruction with the driving lessons. Thanks also to all the Admin staff as always, for keeping everything on track and running smoothly for us throughout the course. A truly exceptional experience. Thank you all so much.
August 30, 2024Galway

The in-house staff at advanced drive are very helpful, friendly and went out of their way to help me with any queries I had. Even if they did not have the answer at hand, they made sure to phone me back with the answer. It is a very professional and welcoming environment and despite the course being 3 months, it felt like 3 weeks. My instructor, Gerry Burke was a fantastic instructor. He was friendly, banterful yet firm and professional. We worked on the practical aspects of the bus course rigorously all while smiling and joking, and this ultimately made the test itself a breeze.
June 2, 2022Galway

I passed my rigid truck (C) license at the first attempt yesterday, delighted! I did most of my lessons with Dezzie and one lesson with Mike. There were a few bumps along the road - took me a year from start to finish because my work interfered with booking and scheduling lessons - but Advance Drive as a company left me with the feeling that they care about each and every one of their students. They gave individual attention to me, and I am sure every student who chooses to train with them. Each person gets the education, practice, information and personal attention that they as an individual need. Now I feel like a competent and confident driver. I recommend this school. I want to thank particularly Dezzie for doing most of my lessons, your training style made everything feel very natural and easy and clear and I wish to thank everyone else who had a hand in my success: Mike, Phillip, and Aoife for all your help as a team to get me through at first attempt.
November 10, 2017Galway

Delighted to pass my Category D Bus test on my first attempt. Thanks to all at Advance Drive, a professional company who ate to be highly recommended. A special word of thanks to my fantastic instructor Noel. Noel is professional, knowledgeable, informative and good craic too. On meeting I was immediately put at ease and what followed was a thoroughly enjoyable experience. If you want to learn to drive and pass your test, Noel is the instructor you want to book. Thanks also to Emma and Aoife in the office who were always very helpful in answering any queries I had.
January 13, 2022Galway

To Phillip , Gerry and all the crew in Advance Drive, thanks for all your help and encouragement in making sure I passed my Bus driving test and gaining my C P C card. To Vincent who gave me my driving lessons, Ronald and Tom who did our case study and C P C modules, Evelyn who helped us with Career planning, Maddie who did the First Responder course, Mike who did my pre test run and Gerry who was with me during my C P C practical Thanks for all your help. Regards Mike Burke
June 21, 2022Monivea

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